Open HBO Max on your iOS device and start playing a video. If the HBO Max app isn't working as expected, try these steps: Step 1: Update your software. Start by visiting HBO Max using this link – https://play.hbomax.com/login Then use the sign in option in the top right corner and select ‘Sign in through TV or mobile provider’ in the Sign-in dialog box. Force stopped the app. Choose the device that you want to AirPlay to. Source. If you are experiencing problems with the HBO Max app, it could be just that. HBO Max representatives, confirm that they encountered problems, with the huge surge of sign-ins within the initial 15 mins of the launch. There are reports (1,2) of buffering every few seconds when media is streamed over the web (on play.hbomax.com) regardless of the web browser it is played on. A common solution exists for both of the issues. I was attempting to watch a Ghibli film a few days ago, and it was unwatchable. If you have an existing HBO account, you sign in using the dedicated option. @Unuhinuii @amy0223 and obviously something not on Netflix as it’s not working here any more so i guess amazon, hbo max, disney+, vimeo or youtube. Here, tap ‘Clear Cache’. With over 20 million subscribers across the planet, Proactiv has become the leading acne brand in the United…, Ipsy has proven itself a wonderful service to many millions of customers looking to accentuate and express themselves…, iPhone 7 was the first truly black iPhone to be released to the public back in 2016. 1 – went to https://play.hbomax.com/login. To solve this, you can update the HBO Max app to its latest version from the local apps store present on your TV. So if you have shared your credentials with another party, you may be able to sign in to your account, but not be able to stream content, if there are already 3 users logged in. You need to delete the HBO app that you installed and reinstall again, which seems to have solved the problem. Some people are experiencing errors and crashes. I'm finding this with the PS4 app as well.I and others posted about this the other day but the posts were taken down and we were advised to use the HBO Max help thread where my post has gone unanswered.I also called customer service and was told they were 'looking into it'. However, after I posted the reply, the message shows up with “Hold on, this is waiting to be approved by The Android Soul.”. create a new account on HBO Max using your Hulu account, sideload the HBO Max APK on your Fire Stick, How to install HBO Max on Amazon Fire Stick, How to create your HBO Max account using provider credentials, How to watch HBO MAX outside US (works for abroad users), 3 easy ways to mirror and watch HBO Max on Roku, How To Send Disappearing Messages on Telegram, Can You Have Two Snapchat Accounts? HBO Max is an American subscription video-on-demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. I don’t think Atmos works either if you have Samsung tv sending sound over optical to receiver. it will remain separate from your AT&T account. HBO Max offers different options for users to sign up with. I'm getting sound, but no video with HBO. Check out our article below to learn more. The same goes for YouTube TV too. Delete the HBO Max app. However, some users are unable to cast the content playing on their HBO Max mobile app to their Chromecast device. View solution … The HBO Max team is working on the general android issue with surround not working everywhere issue that was recently introduced. Then, click on the HBO Max option under the ‘Account Overview’ menu. Keep in mind it may be Samsung tv app not allowing some of the Dolby Atmos sound options. Solution #2: If you are facing a problem signing into the HBO Max using AT&T, getting stuck on POST DATA screen, then here’s a fix. After logged in, you will be redirected back to HBO Max where you should get the option to create a profile by entering your name and email ID. I haven’t heard of any resolutions yet. I already have HBO Max working and activated on my smartphone. Once done, you need to create a new account on HBO Max using your Hulu account.See the link below for a full step-by-step guide on how to get HBO Max via Hulu. You can sideload the HBO Max APK on your Fire Stick and run the application as you normally would. Hopefully they really are. Also, make sure that all your apps are updated, as out-of-date apps can sometimes cause problems. HBO Max doesn’t even support 5.1, much less Atmos. HBO Max may get confused if you have an active VPN connection while accessing the service. In the lower-right corner, tap the Dialogue button (speech bubble). If you are using Hulu to stream your HBO Max content, repeat the same with the Hulu app too. You can solve the issue by mirroring your screen using the Google Home app rather than using the Cast feature. Additionally, if you have a proxy enabled on your VPN, this could interfere with how HBO Max reads your IP address. If you are an Amazon Fire TV user and are searching for the HBO Max app, you might be left searching for a long time. HBO Max is effectively replacing HBO Now, which means the app should automatically update to reflect the new one. HBO or HBO Max might actually be down While this is rare, it’s possible HBO and HBO Max are not working because they are actually just down. If that doesn’t work, you can clear its data, which deletes everything related to the app on the device, including your downloaded videos. You can solve it by heading over to your AT&T account page and clicking the link asking you to activate your account with HBO Max access. This appears to have worked for some users after they used the live chat support from within the AT&T watchtv app. Earlier on, AT&T subscribers were made aware of their promo discount, where they could access HBO Max for free, depending on their subscription status. Audio is fine. Netflix, and amazon video work no problems. Then the post disappear. If you're having audio troubles when streaming at HBONOW.com, try the following steps: Check the volume control in the HBO video player and on your computer to make sure they're not muted or set low. At the moment, there are no direct solution to the issue and this could be one of initial hiccups with the new streaming service that HBO Max is. Save my name, email, and website in this browser for the next time I comment. This thread is locked. Since VPNs create extended private networks, your HBO Max account may show you accessing the account from a different location than you actually are. To test your internet speed, you can visit speedtest.net or use their app (Android | iOS). ► How to install HBO Max on Amazon Fire Stick. To solve this, you simply need to reset or change the password to your HBO account and this appears to have fixed the issue. I simply forced a log out of my roku from hbo max app on my phone. See the link below for a full step-by-step guide on how to get HBO Max via Hulu. How To Get Dual Snapchat, Skype Screen Sharing Not Working: 13 Ways to Fix It, Top 2 Ways To See Who Unfollowed You on Instagram, How To Send an Urgent Message on Microsoft Teams. I quit the trial because of this issue and really want to watch some Max stuff. If you are having problems while streaming content, it could be because of your internet connection. You can do so on your Android device by opening the Settings app, heading over to Connected devices > Connection Preferences > Cast and selecting your Chromecast device. HBO Max on Hulu not working. I miss European tv, esp. HBO GO not working UPDATED September 2020: HBO GO is NOW HBO Max Andymcl611 Posts: 1 June 2018 edited October 2020 in Watch TV Tips, Resources & FAQs Jun 18, 2018 For more info, see Apple's How to AirPlay video or AirPlay isn't working article. I have a Samsung series 6 55" smart UHD LED TV. We have a Roku stick. If you sign in with a different provider, you will not have access to HBO Max with the provider that you would like. Your email address will not be published. I am also a DirecTV HBO subscriber. Make sure you are using the correct credential and mobile providers. To do this, on your Amazon Fire TV move the selection to the HBO Max tile, and then press the Menu … However, if you are signing in with a TV or mobile provider, you must make sure to choose the right one. It brings up an error message “It’s not you, it’s us. What is a Smart Contract? HBO Now app is not changing. If there is any other issue, see the solutions given below to fix any small issue or bug. How Does It Work? Note: This does not forcefully sign yourself out of the devices using your account immediately. To uninstall the sideloaded HBO Max app, follow these instructions.Once the app is uninstalled, either send the official HBO Max app from Amazon’s website to your Fire TV, or search for HBO Max on your Fire TV and install it that way.If you already have the official version of HBO Max on your Fire TV and are seeing the “Unsupported Version” message, then you need to update the … Hello, I signed up with AT&T Internet 1000 plan that has HBOMAX included. Get comfy, because you’ve got 100 years of epic entertainment in your hands. Has the audio issue been fixed for you? Listed below are possible solutions that you could use to solve your issues with HBO Max. Anybody else experience this? ► How to create your HBO Max account using provider credentials. To force close the app, go to ‘Settings’ on your phone, and then select ‘Apps’. I wasn't sure if it was my Shield, but HBO Now used to work fine with all of its content. The internet works fine. If you're using external speakers, check your speaker cables and the volume control. When that doesn’t work, try uninstalling the older version and then install the new HBO Max APK. The new service has brought with it a huge variety of content with a satisfactory blend of old-school and brand new shows. The HBO Max add-on is priced at $14.99. ... HBO Max Not working also not working for us. Re: HBO Max Not working This is how I clear the cache on my ROKU 3800x streaming stick. You can clear the cache of your HBO Max app to fix any bugs that maybe be causing the issues. However, I login my ATT account, clicked on Get Started button for HBOMAX, clicked on Setup Account Button. Any suggestion for a fix would be greatly appreciated! Finally killed the HBO Max app and restarted it--all was fine after that. Some of the movies I have watched do, though. 2 – Clicked on Sign in through TV or mobile provider . How To Go Back and Forward on Microsoft Teams With History Menu, How To Block and Report Someone on Clubhouse. You can turn captions or subtitles on or off, customize their appearance, and choose an alternate audio track. If you're having audio troubles when streaming at HBOMax.com, try the following steps: Check the volume control in the HBO Max video player and on your computer to make sure they're not muted or set low. A movie that did have the surround sound work was Wonder Woman and a movie that did not have it work was Batman v Superman. A subreddit dedicated to the HBO Max streaming service. Fortunately my TV and Samsung soundbar are both HDMI arc compatible so a 2 minute fix by connecting the HDMI worked . It looks like your AT&T subscription does not include HBO Max. However, right from the launch, HBO Max has encountered pushback from disgruntled subscribers who bring their share of troubles. RAI and BBC, but tired with vpn wrestling so stuck to local offerings iPhone 7 Support End Date: How Many Updates Will iPhone 7 And 7 Plus Get? If not, you will have to purchase the HBO Max service, priced at $14.99 to gain access to the new streaming service. You can delete the existing app by opening the Samsung app store on your TV, clicking the Settings icon at the top right and then deleting the app. A couple of the movies I've tried watching list 5.1, but do not play in surround sound. Related: HBO Max not working? All on the HBO Max app on my Samsung TV. It helps you navigate easily to all previously visited…, Clubhouse has slowly gained prominence in the social scene with many people from all across the world praising…, Clubhouse is a fairly new community managed by a small team of developers that have seen a huge…, Can’t log in to HBO Max after upgrade from HBO Now, HBO Max not able to connect to Chromecast, 11 ways to fix HBO Max not working problem, #1 Make sure you added the HBO Max add-on, #2 Download and use the HBO Max app or Web client, #3 Make sure you are using correct credentials. Under Audio, tap a language and then tap X to close. You can follow the question or vote as helpful, but you cannot reply to this thread. It won't allow me access. Several users are unable (via Reddit 1,2) to log in to their HBO Max account, even after subscribing to the service. HBO Max is getting a lot of traffic this Christmas Day as Wonder Woman 1984 has finally been released, both in theaters and on thee streaming platform. Download the HBO Max app and enter the credentials for your account. This is because HBO’s new service is geographically locked to only operate within the U.S. As of now, there is no indication as to when and if HBO Max will be made available outside of the U.S. Related: How to watch HBO MAX outside US (works for abroad users). Force closing an app is the best way to clear our any processes that the app was running. When HBO Max was launched, the company confirmed that the service will be accessible on select Samsung Smart TVs (from 2016 and onward). To clear the cache of the HBO Max app, go to Settings > and go to Apps > HBO Max > Storage. In this article, we will cover some of the most common issues that subscribers are facing, with possible solutions for the same. I tried to do a reply to your post. HBO Max provides different ways to sign in to your account. There are numerous providers to choose from including YouTube TV, Hulu, and more. Opened the app and entered the log-on credentials using the service we have (AT&T wireless plan). But why would Dolby 5.1 work on some movies, but not on others? Here's why this is happening. Hence, if all goes well, one should see a fix roll out soon for the HBO Max 5.1 surround sound issue in the form of an app update. The service launched on May 27, 2020. The other one I noticed surround sound not working was Animatrix, I noticed the levels were way low. If you live anywhere in the world other than the U.S., you will not be able to access HBO Max. Try restarting your device, to make sure there are no conflicting processes causing problems with your HBO Max app. 3 – After I provide my att user/password, it attempted to log in and got below error message: Can’t Verify Your Subscription. Remember, you need to use the HBO Max app (or web) to watch HBO Max content, not the Hulu app. Note An HBO Max app is available for Roku streaming devices. Solution #1: Some users have found a solution to the AT&T sign-in issue. This means that even if you have subscribed to HBO Max, you will not be able to access it on your Amazon Fire TV or Fire Stick. HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. Service Code: H-3fb6463f-ad2e-4afe-e1a0-abf0716d1575. Try signing out of the HBO Max app, and then signing back in. Re: HBO Max Not working I just did part of that and it seems to be workng now - albeit slowly - tho my hbo channel has always loaded notoriously slowly for some reason. I'm no IT expert, but HBO Max "customer service" continues to blame Roku or my modem (not the problem) AND continues to charge me for a service for which I am not being provided. The highly anticipated newest addition to the streaming service family has arrived in the form of AT&T’s HBO Max. If you believe you have received this message in error, please contact your provider. If videos are buffering, please see HBO Max loads slow, buffers, or pauses.. I had to pump my receiver 20 dB higher than I normally would, I have had nothing but problems in how PS4 handles audio. If you reach here without any error then rest assured that you have gained access to HBO Max via your AT&T account. Even the extended cut of Batman v Superman is not outputting 5.1. i also got it .5.1 is missing completely on normal Chromecast and Chromecast ultra casting from Android phone.5.1 is missing from most of the contents on Playstation 4. Re: HBO Max Not working I'm trying to run it on a Roku streaming stick with Roku version 9.4.0; build 4200-09; last system update at 02:36 on 12/18/2020, last checked for updates on hour ago, 12/20/2020. If you sideloaded the version 50.0.0.36 of HBO Max app on your Android TV or Fire TV, then you may experience this error when you open the app on your TV. While HBO says they have DD 5.1 sound, it’s not true. Does anybody else have … Question: Q: AirPlay Not Working HBO Max When I try to stream HBO Max on my MacBook to my apple TV via airplay - the actual video won't play, I have a black screen with audio. All through the HBO Max app on a Samsung TV. Re: HBO Max Not working I am having the same experience as all of you. It seems that you are trying to activate your HBO Max account directly via your AT&T account. When Disney+ first launched I remember not getting surround sound for anything until a later app update. Your email address will not be published. Clearing the cache has helped me to be able to watch HBO MAX, because without clearing the ROKU cache the App will just kicks me back to the ROKU home screen. Do you have any other issues that we haven’t covered yet? Find the HBO Max app and tap on it to reach its App Info page. Make sure the Do Not Disturb option is not enabled on your device. The streaming service only allows content to flow through its app, in order to have more control over it. The highest resolution supported by HBOMax.com is 1080p. Anybody having issues with surround sound? Yeah, I noticed that about Batman v Superman too. Anybody having issues with surround sound? HBO Max users are also facing problems when content is being streamed. During its launch, HBO Max came with support for Chromecast. It has been like this since 6/1. Some of the movies I have watched do, though. If a user is streaming a movie or show, they will only get signed out when the movie/show ends. Right off the bat, as HBO’s new service launched, numerous subscribers complained about not being able to sign in to the app. I downloaded, updated and troubleshooted HBO Max but I still don’t have audio except on one video. HBO Max is the streaming platform that bundles all of HBO together with even more of your favorite TV series, blockbuster movies, plus new Max Originals. Audio and video were constantly stuttering. If you can access the HBO Max app, but cannot view content, check your subscription plan to make sure you are subscribed to HBO Max add-on. Installed the app via Google Play on a Google Pixel 4. We hope these fixes helped you with your HBO Max issues. Looks like you're using new Reddit on an old browser. HBO Max: not working for Internet 1000 plan, login says cant verify me. HBO Max can be used to stream content on up to three devices simultaneously. It's pretty infuriating. It gets stuck on a page with a heading of “POST” and showing nothing much more. It is disgusting they are trying to bury this. Click ‘Force Close’ or ‘Force Stop’ to close the app. MAXX AUDIO PRO is not working I am using Dell Inspiron 15 3000 Series and my MAXX AUDIO PRO and equalizer is not working. Restarted the movie a bunch of times, to no avail. Make sure you use a US server only on the VPN app. However, at the launch, a number of AT&T customers were left confused as they could not access the new streaming service. These include those users who got auto-upgraded to HBO Max from their HBO Now account and are now unable to sign in to their account on the web, iOS or Android using their previous credentials. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. How to Fix Audio Sound Problem Not Working on Windows 10How to fix audio issues in Windows 10 using the basics. (Game of thrones is ok) . Solution #3: If neither of the two solutions work, you can proceed to talk to AT&T customer care and asking them to manually add HBO Max to your account. You can, however, try one of the solution mentioned in this post to see if buffering when playing media still persists. Tap the screen and then tap the AirPlay icon in the upper right. If you are having problems accessing HBO Max through a VPN, make sure you disable the VPN and then try again. Try these fixes. I’m still getting some movies with 5.1 and some without. Press question mark to learn the rest of the keyboard shortcuts. Once here, follow the onscreen instructions to complete the setup and you can start streaming easily. The issue could be linked to your account. Audio issues when streaming at HBONOW.com. Once done, you need to create a new account on HBO Max using your Hulu account. This is so clearly an hbo max problem and not a problem with our setups. When I turn off airplay it plays on my MacBook no problem. HBO Max is a stand-alone streaming platform that bundles all of HBO together with even more TV favorites, blockbuster movies, and new Max Originals for everyone in the family. Make sure you have added HBO Max as an add-on under your Hulu Account > Manage Add-Ons. HBO Max claims 5.1 but only does stereo. Using the cast option on the phone and selecting the TV appears to take you to the screensaver page and the problem persists even when content is selected for casting from the Chrome browser. Give it some time and try again.”. The error reads ‘Unsupported Version – Update your HBO Max app to get the latest features’, if you get this error, you will no longer be able to stream any content from the app. Will Samsung fix this issue? AirPlay to a Roku device. On the same screen, tap ‘Clear Data’ to delete its data, including downloaded TV shows and settings on your device. Your Internet connection and network bandwidth must be sufficient to stream video with HBO. Create your new HBO Max account, setting a new ID and password for accessing HBO Max. To create an HBO Max account via AT&T, go to their website and log in. Stream Friends, Looney Tunes Cartoons, Wonder Woman, the Studio Ghibli collection, and so much more.. HBO is the streaming option for all of HBO, including original series, movies, specials, and more. However, some users are reporting that their Samsung Smart TV which falls on the selected range isn’t able to access the HBO Max app.